Buyer Beware

 

 
Had an interesting experience this week and was sadly surprised by what we learned from the event.
When we returned home after spending an afternoon looking and buying items for our flower garden. We saw there was a message from our bank waiting for us. It was then we learned that our credit card had been compromised.
We have had a credit card or two for a long time and never had this occurred to anyone that we know never mind us. Being a babe in the woods regarding this matter our bank representative gently informed us that our card had been compromised and that the bank would be issuing a new card. She further told us that the current card could still be used, but a limit of $250.00 had been placed on it per transaction. Luckily our garden purchases had been just below the limit.  She further informed us that the card insurance would cover any loss we may incur through fraudulent use of the card. She also told us that my wife’s card was unaffected.
It was then we learned something that was very frustrating to accept. Since we had recently returned from a vacation in Hawaii and had used the card for meals and other purchases we wanted to know if the compromise had occurred then. In a very pleasant voice the bank representative indicated that she did not have that information. 
We asked to speak to her supervisor thinking that surely the information would be available at that level. This is when we discovered that by law they are not allowed to pass that information on to the customer, as there are some legal technicalities. The police will not allow the bank to share that information in order to prevent a compromise of any investigation they may be performing. 
Now we were not interested in where the card became compromised, just when. We figured that if it occurred while we were in Hawaii it was unlikely to be repeated, but if it occurred in Alberta we would like to try to avoid using the card at the places we visited on that date, or at least become aware of the stores that may have a problem in security. But, it was not to be. Seems that the firm where this occurred has more protection from being disclosed than I have as a consumer.
We were told, very politely, that only the police could make that information available. So we asked which force would that be? Would it be K Division, city police, or the RCMP national headquarters?  That information was not available to the supervisor, so we asked to speak to the department responsible for coordinating with the police. Another dead end, seems that that department only deals with the police and not the public. 
Now we check our account every day on-line and two days after being informed that our card had been compromised we noticed a withdrawal of a couple of hundred dollars for groceries bought in Toronto. Since we don’t use the card for buying groceries and haven’t been to Toronto for the last fifteen years we immediately called the bank and sure enough someone had used it. The bank agreed to our request to immediately cancel the card and the bank reported the fraudulent use of the card and will reimburse us for the credit charge. Knowing the card was used in Toronto indicates that it was compromised since our return to Alberta. After checking where we used it in the last few weeks we noticed there were three firms that we dealt with for the first time. Two of them were one-time medical visits and the third was an outlet store we don’t normally patron.
We don’t know how many people have faced this problem, we expect there are quite a few, however we found it disturbing that consumers seemed to be shut out of knowing the when and where’s of the details when their credit has been compromised. At the same time the businesses that have allowed their system to be compromised, for whatever reason, have the full protection of the law. We were told that is because sometimes the business isn’t aware they have been compromised and it would be unfair for them to be identified. My answer to that is that business should take the steps that prevent electronic stealing of information and if the public isn’t made aware of which store or stores this has occurred how can we protect ourselves in the future?  Some where along the line the laws have been developed that prevent the consumer from getting full disclosure of their own financial history. 
“Caveat emptor” (let the buyer be aware) has more meaning than ever before!
More Stories:
  • Power Off Predators Technology, the Internet and social media are facts of life in today’s society, and with all the benefits, there is a dark corner where predators groom and lure young people. When Warburg resident Colleen Foster was approached ...
  • Turkey Chase and Search for The Yeti The Annual Devon Turkey Chase is in its 9th year, held once again at the Lions Campground on the shore of the North Saskatchewan River. This fun outdoor event is so rooted in the Town of Devon’s local culture, that it has ...
  • Fall Food Roundup Success The shelves of the Leduc and District Food Bank are filling up again with another successful Fall Food Round Up. This year, 17,679 pounds of food was collected in the door-to-door food drive Oct. 6. Another 3,900 pounds have ...
  • Leduc Food Bank Cooking Lessons Each month, between 100 and 150 families in the Beaumont, Calmar, Leduc, Leduc County, Devon, New Sarepta, Thorsby, Nisku and Warburg walk through the doors at the Leduc and District Food Bank looking for help to feed their ...
  • Young Leaders To Be Praised At 3rd Annual Mayor’s Event On October 29th, from noon till 2 pm, at the Best Western, over 70 Leduc teens will be applauded for their character, service and leadership at the 3rd Annual Mayor’s Youth Leadership Recognition Awards Luncheon. Leduc Mayor ...
  • Battle Lake Church Welcomes New Pastor A Commissioning Service planned for October 25 marks the first six months of the Buchholz’ pastoral ministry at Battle Lake Community Baptist Church. This is a momentous event for the congregation as it marks the end of a ...
  • Saving Lives During Operation Impact Submitted by S/Sgt Neill Pearson A/Officer in Charge, Wetaskiwin RCMP October 10-13, 2014 will mark Operation Impact, a national campaign to make Canada’s roads the safest in the world. Members of the Wetaskiwin RCMP detachment ...
  • 1st Annual WCTS Walker-Thon Raises Over $3,000!!! The Wetaskiwin Community Transportation Society held its 1st Annual Walker-thon earlier today (Friday, September 26, 2014) at the Wetaskiwin Mall. Led by Mayor Bill Elliot and W1440 Morning Man Billy Williams, 14 participants ...
  • Yee Haw Warburg Harvest Hoedown It’s pretty hard to beat toe-tappingly good, canned country music at events. In fact, only one thing can beat it - live music, from the heart music. From September 19 through 21, 2014, between 300 to 325 attendees of the ...
  • Pet Valu “Thanks for Giving” Campaign Pet Valu (Wetaskiwin) is participating in Pet Valu Canada’s 3rd annual, “Thanks for Giving” campaign to collect donations to help stock the Wetaskiwin Animal Shelter with dog and cat food, treats, toys, collars and leashes. ...
  • Wayfinding In Leduc The City of Leduc wants to help visitors and residents find their way around. On Sept. 30, around 45 people gathered in Lede Room at the Leduc Civic Centre to learn about wayfinding and offer their opinions on the best way ...
  • 2014 Jumpstart Pedal For Kids A Success Meeting the people that the Jumpstart program helps, was enough motivation for Leduc resident, Rachel Yeung, to push herself on the 2,500 km bike trek during the 2014 Jumpstart Pedal for Kids event last month. Yeung and 70 ...
  • Toxic And E-Waste, Be Gone! On Saturday, October 4th, the City of Leduc hosted its Annual Toxic and E-Waste Roundup at the Eco-Station located on 46 Street, on the east side of the railroad tracks (6102 - 46 St.). Members of the City of Leduc Public ...
  • Do Something Magazine Launch Do Something Magazine held its launch party on Saturday, October 4th, at 1:30pm at Leduc Composite High School. The afternoon was filled with entertainment and the first issue of the magazine was made available to the public ...
  • Leduc Food Bank In High Gear On October 6, 2014, the 20th Annual Food Drive will take place in the City of Leduc, one of the most significant ‘Food-raising’ campaigns for the Leduc & District Food Bank. (LDFB) Within the City and County of Leduc, residents ...
  • Looking At Today’s Wetaskiwin Library The Wetaskiwin Public Library has changed. The library started out in 1928 in a room within the Wales Hotel on Main Street in Wetaskiwin with 50 books and just 37 members. Look at it today. A major remodelling project that ...
  • Wetaskiwin 25th Anniversary Of Special Olympics When the Special Olympics athletes, coaches, families and friends came together to celebrate 25 years of organization and competition in Wetaskiwin, they celebrated an impressive record of success. This record is represented ...
  • Millet A ‘Five Bloom’ Communities In Bloom Recipient Millet can stand proud again with Communities in Bloom. The Town of Millet received a Five Bloom rating and a special mention for the Pipestone Park Enhancement Project during the 2014 National Symposium and Awards ceremonies ...
  • Grant Thornton 25th Anniversary Grant Thornton celebrated 25 years in Wetaskiwin with a barbecue and drive to collect food and funds for the Salvation Army Food Bank. In that time, the accounting firm has grown from about nine staff to the present three ...
  • Three Women Are Technically Twisted At Reynolds Museum Metal Art Show & Sale On September 20th and 21st, among the displays of antique machinery and cars at the Reynolds Alberta Museum, were displays of stunning jewelry, custom knives, chainmail, steam punk, and sculptures; creations from sterling ...




 
  • Leduc Radio Ad
  • Industrial Netmedia
  • Industrial Netmedia
  • Industrial Netmedia