Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

County of Wetaskiwin wants to ensure its police money is well spent

County says many questions unanswered about province’s police plans

County of Wetaskiwin to get provincial help to cover 2019 flood repair costs

Torrential rains in July 2019 caused about $1 million in damage to roads and culverts

Human remains found in Maskwacis

The Maskwacis RCMP Community Response Unit and General Investigative Section are investigating… Continue reading

PHOTOS: Pink Shirt Day in Wetaskiwin

Community supports anti-bullying initiative

Update on Rose Country Inn Clean-Up

Debris from Rose Country Inn Fire

B.C. residents in Wet’suwet’en territory have right to police presence: Public Safety Minister

Nevertheless, Bill Blair said officials remain ‘very anxious’ for the barricades to come down

MPs to examine privacy implications of facial-recognition technology used by RCMP

The MPs will look at how the technology affects the privacy, security and safety of children

Winners and losers in Alberta’s 2020 budget

UCP government has tabled a new 20-per-cent tax on vaping devices and liquids

‘Finer focus on job creation:’ Alberta government files red-ink budget

Projected deficit of $6.8 billion on revenues of $50 billion

Explicit Greta sticker linked to Alberta company draws outrage

The sticker includes the logo of Red Deer-based X-Site Energy Services

Share Now, formerly Car2Go, leaves Canada with valuable data in changing market: expert

Vancouver was its largest market in North America, with more than 300,000 customers

What’s happening: Coronavirus forges on, as world hunts solutions

Japan closes all elementary, middle and high schools until spring holidays in late March

RCMP to stop providing security for Prince Harry and Meghan

Public safety minister says RCMP has been helping UK police intermittently since November

Canada’s 13th coronavirus case confirmed as husband of 12th patient

More than 81,000 cases of COVID-19 have occurred since the virus emerged in China

Most Read