Tim Hortons mobile ordering app under investigation by Canadian privacy agencies

Tim Hortons mobile ordering app under investigation by Canadian privacy agencies

GATINEAU, Que. — The Tim Hortons mobile ordering app is being investigated by the Office of the Privacy Commissioner of Canada and provincial agencies in Quebec, B.C. and Alberta.

The joint investigation was prompted by concerns raised in media reports about how the app may be collecting and using data about people’s movements as they go about their daily activities.

It will examine whether the fast food restaurant chain owned by Restaurant Brands International Inc. is in compliance with the Personal Information Protection and Electronic Documents Act, Canada’s federal private sector privacy law.

The privacy agencies will look at whether the organization is obtaining meaningful consent from app users to collect and use their location data, information that can reveal habits and activities of individuals, including places they regularly frequent.

The federal Privacy Commissioner’s office says it considers this to be an issue of great importance to Canadians given the very sensitive privacy issues it raises.

Tim Hortons said it is confident about resolving the matter and will fully co-operate with privacy regulatory authorities.

“Since Tim Hortons launched our mobile app, our guests always had the choice of whether they share location data with us, including ‘always’ sharing location data — an option offered by many companies on their own apps,” it wrote in an email.

The chain said it recently updated the app to limit collection of location data to only while guests have it open, even if the customers has selected ‘always’ in their device settings.

This report by The Canadian Press was first published June 29, 2020.

Companies in this story: (TSX:QSR).

The Canadian Press

Tim Hortons

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

COVID-19. (Image courtesy CDC)
City and County of Wetaskiwin reporting active cases

Both the City of Wetaskiwin and County of Wetaskiwin have active cases.

Alberta chief medical officer of health Dr. Deena Hinshaw updates media on the Covid-19 situation in Edmonton on Friday March 20, 2020. nbsp;Alberta is reporting it's highest daily number of COVID-19 cases, with 364 new infections. THE CANADIAN PRESS/Jason Franson
Alberta confirmed 323 COVID-19 cases Tuesday

Central zone active cases at 145

COVID-19. (Image courtesy CDC)
Maskwacis reporting 37 active cases

Numbers current as of Oct. 19

Health Minister Tyler Shandro and Dr. Deena Hinshaw, the chief medical officer of health, receive flu shot. Photo via Government of Alberta
COVID-19: One more death in central zone

Ponoka County on province’s watchlist

Photo submitted/ Millet In Bloom
Town of Millet declared Best Blooming Community

The Town of Millet is being recognized for their efforts to meet the challenges of 2020.

Alberta Premier Jason Kenney arrives for an announcement at a news conference in Calgary, Alta., Tuesday, Sept. 15, 2020.	Kenney is isolating at home after one of his ministers tested positive for COVID-19. THE CANADIAN PRESS/Todd Korol
Alberta premier isolating after minister tests positive for COVID-19

Alberta Premier Jason Kenney is isolating at home

RCMP. (Phil McLachlan - Black Press Media)
British Columbia man dies during ski trip near glacier west of Calgary

Kananaskis Public Safety and Alpine Helicopters responded around 2:30 p.m.

Prime Minister Justin Trudeau arrives on Parliament Hill in Ottawa on Monday, Oct. 19, 2020, following a week-long break for the House of Commons. THE CANADIAN PRESS/Sean Kilpatrick
One crisis after another for Trudeau since last federal election one year ago

It has been a year of unprecedented calamity and crisis

Alberta's provincial flag flies on a flag pole in Ottawa, Monday, July 6, 2020. Advisers are reportedly recommending Alberta's kindergarten to Grade 4 arts and social studies curriculum remove all references to residential schools because it's "too sad" for young children. THE CANADIAN PRESS/Adrian Wyld
Advisers suggest Alberta students not learn about residential schools before Grade 4

Documents suggest children younger than Grade 4 are too emotionally vulnerable to learn about residential schools

robbery
UPDATE: Shooting suspect arrested by Wetaskiwin/Camrose RCMP

Rimbey RCMP had responded to a complaint of an armed robbery at the Bluffton City General Store

File photo
RCMP’s response to online discussions about anti-racism demonstrations

Ponoka RCMP Staff Sgt.’s comments misattributed online

Shaelynn Decock and her dog Taco, who has been missing since Aug. 26. Photo Submitted
Sylvan Lake woman looking for closure for her stolen dog

Shaelynn Decock says it has been two months since she last saw her dog Taco

Prime Minister Justin Trudeau is seen during a news conference Tuesday October 20, 2020 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Trudeau and his family decide against trick-or-treating this year due to COVID

Adhering to local health authorities, Trudeau urges Canadians to do their part in following those guidelines

Most Read