Walmart stores in the United States will require customers to wear face coverings, in a July 16, 2020 story. (Photo by THE ASSOCIATED PRESS)

Walmart stores in the United States will require customers to wear face coverings, in a July 16, 2020 story. (Photo by THE ASSOCIATED PRESS)

Walmart latest retailer to require customers to wear masks

Similar policies at Starbucks and Best Buy in U.S.

NEW YORK — Walmart will require customers to wear face coverings at all of its namesake and Sam’s Club stores, making it the largest retailer to introduce such a policy that has otherwise proven difficult to enforce without state and federal requirements.

The company said Wednesday that the policy will go into effect on Monday to allow time to inform customers. Currently, about 65% of its more than 5,000 stores and clubs are located in areas where there is already some form of government mandate on face coverings.

Hours after Walmart’s announcement, supermarket chain Kroger, based in Cincinnati, and department store Kohl’s, based in Menomonee Falls, Wisconsin, followed suit. Kohl’s policy will go into effect on Monday, while Kroger’s mask protocol will go into effect July 22.

Bentonville, Arkansas-based Walmart, Kohl’s and Kroger join a growing but still small list of retailers to require masks at all of its stores, filling the role of states and the federal government that have failed to issue such mandates on an issue that has been highly politicized by President Donald Trump and many of his ardent supporters. Given Walmart’s clout as the largest retailer in the U.S., its decision is expected to push many others to issue similar mandates.

Last week, Starbucks announced that customers who visit its company-owned café locations in the U.S. will be required to wear face coverings. The policies at Starbucks and Best Buy went into effect Wednesday.

Only a handful of major retailers, including teen clothing chain American Eagle Outfitters and Apple, has a mask mandate for customers for all of its stores. Costco Wholesale Club was one of the first major retailers to require face coverings for customers at all of its stores. The policy went into effect in early May.

The National Retail Federation, the nation’s largest retail trade group, said in a statement that it hopes Walmart’s move will be a “tipping point in this public health debate.”

Retailers had been hesitant to issue chain-wide mandates for fear of angering some customers. They also didn’t want to have their workers play the role of enforcers of the protocols. It was already hard enough to get some customers to comply even in the states that had the mandates. However, the recent surge of new virus cases — particularly in Florida, California, Texas and Arizona — has left them with no choice, retail experts say.

“I think Walmart’s decision will give cover to other retailers to require masks,” said Michael J. Hicks, an economist at Ball State University in Muncie, Indiana. “I applaud Walmart and others for stepping in.”

Bryan Eshelman, a managing director in the retail practice at consultancy AlixPartners, noted that retailers needed to step in to reduce their own health risks and that having a virus case is disruptive.

“It is a business risk that they need to manage for the safety of employees and customers,” he said.

Eshelman added that he believes making shoppers comply with the mask protocols will be easier now that wearing masks are becoming more of the norm.

Marc Perrone, president of the United Food & Commercial Workers International union, which counts 1.3 million members who work in grocery stores, food packaging plants and other locations, says he feels “vindicated” after pushing food companies and retailers to require customers to wear masks. But he says that stores need to train employees in how to de-escalate situations with shoppers.

Walmart is taking no chances, making sure to have a new strategy in place to enforce the mask protocols. It said Wednesday that it will create the role of health ambassador at its Walmart stores and will station them near the entrance to remind customers without masks of its new requirements. These workers, who will be wearing black polo shirts, will receive special training to “help make the process as smooth as possible for customers.”

Walmart said that it’s currently working on different options for customers who don’t show up with a face mask.

As for Sam’s Club, employees at the entrance will follow the same process with its members, politely reminding them of its requirements to wear a face covering when shopping. Complimentary masks will be provided if the member doesn’t have one or a member can buy one at the club.

Retailers have been challenged with striking a balance between keeping shoppers safe while making them feel comfortable.

Last week, the Retail Industry Leaders Association, which represents Walmart, Best Buy and other major chains, publicized a letter it sent to state governors to mandate store customers to wear face coverings. It said the hodgepodge of rules around the country have created confusion for shoppers and that has led to conflict between customers and workers trying to enforce store rules.

The National Governors Association said last week that its members are discussing the letter and others like it from different retail groups.

Social media is full of videos capturing clashes between those who are asked to wear masks, and employees who are under orders to make sure people wear them.

About half of U.S. states require masks in public places, according to the RILA. In recent days, Kentucky and Michigan have passed statewide mandates.

The Centers for Disease Control and Prevention has been consistent about recommending people cover their mouth and nose when around others to help reduce the spread of the virus that causes COVID-19. But at the beginning of the lockdowns, it had discouraged people who were not sick from buying masks for fear of taking away what was then a limited supply for health care workers.

“We know some people have differing opinions on this topic,” wrote Dacona Smith, chief operating officer at Walmart U.S. and Lance de la Rosa, chief operating officer at Sam’s Club in a blog posted Wednesday. “We also recognize the role we can play to help protect the health and well-being of the communities we serve by following the evolving guidance of health officials like the CDC.”

By The Associated Press

Walmart

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Black Press File Photo
Maskwacis RCMP lay charges for attempted murder, kidnapping, and flight from police

Female victim remains in hospital in serious condition.

Alberta’s chief medical officer of health Dr. Deena Hinshaw announced 16 additional deaths Thursday. (Photo by Chris Schwarz/Government of Alberta)
No easing of Alberta’s COVID-19 measures Thursday, 678 new COVID-19 cases

The province also hit 1,500 COVID-19 deaths since the beginning of the pandemic

File photo
Leduc RCMP lay charges in theft of catalytic converters

Two males arresed and charged with theft of several catalytic converters.

Black Press file photo
UPDATE: Leduc RCMP on scene of serious collision at intersection of Highway 2A and Highway 616

Both drivers were transported to hospital in serious condition; all lanes of travel now open.

Alberta’s chief medical officer of health, Dr. Deena Hinshaw, updates media on the COVID-19 situation in Edmonton, Friday, March 20, 2020. Hinshaw says residents in long-term care and supportive living facilities will remain the priority as the province grapples with a looming slowdown in COVID-19 vaccine supply. THE CANADIAN PRESS/Jason Franson
Alberta long-term care residents remain priority in looming slowdown of COVID vaccine

There are 119 patients in intensive care and 1,463 people have died

In this Dec. 18, 2020 photo, pipes to be used for the Keystone XL pipeline are stored in a field near Dorchester, Neb.  THE CANADIAN PRESS/AP-Chris Machian /Omaha World-Herald via AP
‘Gut punch’: Alberta Premier Jason Kenney blasts Biden on revoked Keystone XL permit

Kenney said he was upset the U.S. wouldn’t consult with Canada first before acting

Joe Biden, then the U.S. vice-president, and Prime Minister Justin Trudeau take their seats at the start of the First Ministers and National Indigenous Leaders meeting in Ottawa, Friday, Dec. 9, 2016. THE CANADIAN PRESS/Adrian Wyld
Trudeau, Biden to talk today as death of Keystone XL reverberates in Canada

President Joe Biden opposed the Keystone XL expansion as vice-president under Barack Obama

Prince Edward Island’s provincial flag flies on a flag pole in Ottawa, Friday July 3, 2020. A lozenge plant in Prince Edward Island has laid off 30 workers, citing an “almost non-existent” cold and cough season amid COVID-19 restrictions. THE CANADIAN PRESS/Adrian Wyld
‘Almost non-existent’ cold and cough season: P.E.I. lozenge plant lays off 30 workers

The apparent drop in winter colds across the country seems to have weakened demand for medicine and natural remedies

Gov. Gen. Julie Payette takes the royal salute from the Guard of Honour as she makes her way deliver the the throne speech, Wednesday, September 23, 2020 in Ottawa. THE CANADIAN PRESS/Fred Chartrand
Gov. Gen. Julie Payette resigns, apologizes for ‘tensions’ at Rideau Hall

Payette, who is the Queen’s representative in Canada, has been the governor general since 2017

Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh
Passengers unfazed as WestJet returns Boeing 737 Max to service on Calgary flight

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace

(Photo submitted)
Community Futures brings back Social Media Challenge for 2021

This time the challenge is for non-profits and community groups

Lucas Berg, left, with the backpacks filled with essential items he donated to the Red Deer Mustard Seed Jan. 19, 2021. (Photo submitted)
Central Alberta teenager donates filled 20 backpacks to Red Deer Mustard Seed

Lucas Berg, 14, of Ponoka County says he ‘just wants to help people’

A conveyor belt transports coal at the Westmoreland Coal Co.’s Sheerness mine near Hanna, Alta., on Tuesday, Dec. 13, 2016. Coal mining impacts are already occurring in Alberta’s Rocky Mountains even as debate intensifies over the industry’s presence in one of the province’s most beloved landscapes. THE CANADIAN PRESS/Jeff McIntosh
As Alberta debates coal mining, industry already affecting once-protected Rockies

UCP revoked a policy that had protected eastern slopes of the Rockies from open-pit coal mining since 1976

Most Read