In the automotive industry, as it is in other retail-oriented industries, recognition of customer service excellence is a big deal. This was obvious at the recent Nisku Ford Spring Blowout and Customer Appreciation BBQ on Saturday, March 28.
Located in a cul-de-sac just north of Ritchie Brothers on Sparrow Drive, this car dealership enjoyed a long success as Art Barry Ford and was renamed after Bob Wispinski and partner Neil Reid, who had bought the dealership in 2004, decided to develop a new property a couple years ago. In early March, owners were advised that Nisku Ford was the recipient of the 2015 President’s Award for Customer Satisfaction, a prestigious award that some seventy dealers across Canada have received this year, also awarded to only 3 dealers in the region.
Bob and Neil are hands-on owners. On this day, Bob was found enthusiastically chatting with visitors while cooking smokies on the grill, assisted by a congenial, bright-eyed 12 year old Daniel, son of sales manager Ron Loree.
Alice Christensen, formerly an Anderson and a long-time Calmar-area farmer, recalls how her family’s first vehicle, a 1931 Model A Ford car was bought from Art Barry. Her dad eventually traded it for a load of lumber and Alice shares that the family was severely upset by this loss. This spacious showroom, adorned with the plaques of the previous four years President’s awards, was abuzz with clients and potential buyers. The owners declined being in a photo sharing that it was their sales managers and their teams which helped them earn this honor.