The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

CRA watchdog finds agency taking weeks to process some claims for recovery benefits

Complaints have said the agency can take up to 10 weeks to issue a $500-a-week Canada Recovery Benefit payment

The Canada Revenue Agency is being taken to task by a federal watchdog for not being as upfront as it should be over how long it might take to process applications for pandemic aid.

The $500-a-week Canada Recovery Benefit is paid out by the agency to qualifying workers who have earned at least $5,000 in the preceding 12 months.

In most cases, the application process is quick, but in others, the agency has to do additional digging to verify eligibility.

The taxpayers’ ombudsperson said his office has received complaints that CRA call-centre agents can’t offer a timeline for when verification work will be done, leaving thousands in financial hardship.

Francois Boileau said taxpayers should be able to have more details on how long it will take the agency to verify documents so they can plan how to cover their bills like rent.

He said complaints to his office have said the agency can take up to 10 weeks to finish the process before issuing a payment.

The process differs from one that was used one year ago for the CRB’s forerunner, the Canada Emergency Response Benefit. Applications were quickly approved and payments issued with the government opting to do a review after-the-fact to recoup improper payments.

With the CRB, the government pushed that verification to the front of the application process, including asking for pay slips or records of employment if the agency couldn’t easily confirm that someone met the earnings threshold.

Once the documents came in, the agency started the clock.

In March, there were complaints that it could take four to six weeks for the process to play out.

More recently, it has risen to eight to 10 weeks.

The agency had differing timelines referenced on different parts of its website, but updated them to in recent days after Boileau suggested the CRA do so.

“The CRA understands that the longer processing times for these recovery benefit applications may place a financial burden on Canadians who depend on these benefits as income replacement,” the agency said in a statement.

“In some cases, processing times may be extended for unforeseeable reasons.”

The CRA says the process shouldn’t be nearly as long for anyone who filed their 2020 tax return, which would easily let the agency verify income eligibility when an application rolls in.

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Coronavirus

Just Posted

Storm clouds gathered in Mulhurst, Alta., just before noon June 15, 2021. Photo/ Dan Moster.
Areas of County of Wetaskiwin remain under severe thunderstorm watch

Environment Canada has issued a severe thunderstorm watch for areas of the County.

Maskwacis Pride crosswalk (Left to right): Montana First Nation Councillor Reggie Rabbit, Samson Cree Nation Councillor Louise Omeasoo, Samson Cree Nation Councillor Katherine Swampy, Samson Cree Nation Councillor Shannon Buffalo, Samson Cree Nation Chief Vern Saddleback.
Pride in Maskwacis

The 4th inaugural Maskwacis Pride crosswalk painting took place on Saturday June 12th, 2021

The Government of Alberta identified 115 new COVID-19 cases Sunday, bringing the provincial total to 3,089.
(Black Press file photo)
Red Deer COVID cases continue to fall

114 cases in Red Deer, down one from Saturday

Manluk Centre/ Impress
Manluk Centre re-opens to the public

Drop in and registered programs will be available; one-third facility capacity to be followed.

File photo
Leduc RCMP request assistance to identify armed robbery suspect

Leduc RCMP are looking for male responsible for an armed robbery at Super Car and RV Wash in Leduc.

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. THE CANADIAN PRESS/Geoff Howe
10 years ago: Where were you during the 2011 Vancouver Stanley Cup Riots?

Smashed-in storefronts, looting, garbage can fires and overturned cars some of the damage remembered today

Annamie Paul, leader of the Green Party of Canada, speaks at a news conference on Parliament Hill in Ottawa, on June 10, 2021. THE CANADIAN PRESS/Justin Tang
Green Leader Annamie Paul facing no-confidence motion from party brass

move follows months of internal strife and the defection of MP Jenica Atwin to the Liberals

Tulips bloom in front of the Supreme Court of Canada in Ottawa, Thursday, May 10, 2018. Day two of a full week of scheduled hearings will be heard in Federal Court today on a case involving Indigenous children unnecessarily taken into foster care by what all parties call Canada’s “broken child welfare system.” THE CANADIAN PRESS/Sean Kilpatrick
AFN slams Ottawa for ‘heartless’ legal challenge of First Nations child compensation

2019 decision awarded $40,000 to each Indigenous child removed before 2006

A health-care worker holds up a sign signalling she needs more COVID-19 vaccines at the ‘hockey hub’ mass vaccination facility at the CAA Centre during the COVID-19 pandemic in Brampton, Ont., on Friday, June 4, 2021. This NHL-sized hockey rink is one of CanadaÕs largest vaccination centres. THE CANADIAN PRESS/Nathan Denette
‘Vaxxed to the max’: Feds launch Ask an Expert campaign to encourage COVID shots

Survey shows that confidence in vaccines has risen this spring

Children’s shoes and flowers are shown after being placed outside the Ontario legislature in Toronto on Monday, May 31, 2021. THE CANADIAN PRESS/Frank Gunn
Ontario commits $10 million to investigate burial sites at residential schools

Truth and Reconciliation Commission identified 12 locations of unmarked burial sites in Ontario

Two hundred and fifteen lights are placed on the lawn outside the Residential School in Kamloops, B.C., Saturday, June, 13, 2021. The remains of 215 children were discovered buried near the former Kamloops Indian Residential School earlier this month. THE CANADIAN PRESS/Jonathan Hayward
Days after Kamloops remains discovery, Tk’emlups families gather to unite, move ahead

‘We have to work together because this is going to be setting a precedent for the rest of the country’

In this Saturday, May 29, 2021, file photo, people crowd the Santa Monica Pier in Santa Monica, Calif. California, the first state in America to put in place a coronavirus lockdown, is now turning a page on the pandemic. Most of California’s coronavirus restrictions will disappear Tuesday, June 15, 2021. (AP Photo/Damian Dovarganes, File)
With COVID tamed, it’s a ‘grand reopening’ in California

No more state rules on social distancing, no more limits on capacity, no more mandatory masks

Montreal Canadiens goaltender Carey Price (31) is scored on by Vegas Golden Knights defenseman Alec Martinez, not pictured, during the second period in Game 1 of an NHL hockey Stanley Cup semifinal playoff series Monday, June 14, 2021, in Las Vegas. (AP Photo/John Locher)
Habs fall 4-1 to Vegas Golden Knights in Game 1 of NHL semifinal series

Match was Montreal’s first game outside of Canada in 2021

The Kamloops Indian Residential School is photographed using a drone in Kamloops, B.C., Monday, June, 14, 2021. The remains of 215 children were discovered buried near the former school earlier this month. THE CANADIAN PRESS/Jonathan Hayward
Communities grapple with what to do with former residential and day schools

Some tear them down as a tool to help healing, others repurpose them as tools for moving forward

Most Read