Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Passengers unfazed as WestJet returns Boeing 737 Max to service on Calgary flight

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace

Passengers aboard the first Boeing 737 Max flight in Canadian airspace in nearly two years weren’t overly concerned about the plane’s safety, saying they trusted that regulators had addressed any issues with the aircraft.

Four people travelling on WestJet’s Thursday morning flight from Calgary to Vancouver said they had no issues boarding the Max, which was grounded worldwide in March 2019 after two deadly crashes that were found to be caused by a faulty sensor.

“It’s interesting to be the first one on it, but I’m not too concerned,” said Chloe Marshall, who wasn’t aware in advance that she would be flying on the aircraft. “I think they have protocol in place and they know what they’re doing, so I just trust the process.”

As it returns the aircraft to service, WestJet has sought to ease customers’ concerns about the plane by notifying passengers in advance if they are scheduled to fly on a Max and implementing flexible policies for those who wish to rebook on another flight.

Three other passengers on Thursday’s flight to Vancouver said they had been notified of the aircraft type ahead of time. Passenger Lowell Van Zuiden pointed to the lengthy review process in explaining why he had no concerns about boarding.

“I suspect that they’ve probably gone through about as much certification, checking, and everything else as they possibly can, so I’m not worried about that,” Van Zuiden said.

WestJet flight 115 landed at Vancouver International Airport at 8:12 a.m. local time, carrying 71 passengers. Starting tomorrow, WestJet is set to begin flying the Max three times a week between Calgary and Toronto.

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace on Wednesday, as long as operators made changes to the design of the aircraft, including allowing pilots to disable an alarm system found to be central to both crashes. Pilots will also have to undergo specialized training in flight simulators.

Upon WestJet flight 115’s arrival in Vancouver, WestJet executives held a press conference in which they celebrated the milestone and emphasized the design changes made to the aircraft since it was grounded by Transport Canada in March 2019.

“The return of WestJet’s Max aircraft marks an operational milestone after 22 months of intense review and considerable learning,” WestJet president and CEO Ed Sims said during the press conference.

“While of course this is a very different operating environment than any of us would wish due to COVID-19, we use today as a milestone to look forward to days ahead when all 30 of our Boeing Max 8 aircraft are once again connecting Canadians across the length and breadth of our wonderful country,” Sims said.

WestJet will offer additional flexibility in its change and cancellation policies to customers scheduled to fly on the Max, with different conditions depending on how far in advance a passenger wants to change the itinerary.

The policies granting extra flexibility will be applicable until Feb. 28, the website says, but a WestJet spokeswoman said the company has no plans to change or remove the policies after that date.

On its website, WestJet says passengers booked on a Max who are looking to change their flight more than a day from departure can book on a different flight within 24 hours of the original flight at no additional cost. They can also book on a flight outside the 24-hour window with no change fee.

Passengers will be able to cancel their trip until one day before the flight to receive a travel credit.

The airline does not address fees for passengers looking to change flights less than a day in advance, but invites them to contact the airline to manage the booking.

Air Canada is expected to follow WestJet in returning the Max to commercial service on Feb. 1. Sunwing, which also flies the Max, has not yet announced when it plans to return the plane to service.

Like WestJet, Air Canada plans to give passengers booked on a Max special options for changes to their trip, including the option of changing their flight at no extra charge.

Carriers in the U.S. that have started flying the Max have rolled out similar policies, including announcing the type of aircraft during boarding, in an effort to be transparent with passengers.

— With files from Dan Healing in Calgary.

Jon Victor, The Canadian Press

BoeingBoeing MaxWestJet

Just Posted

The City of Red Deer sits at 249 active cases of the virus, after hitting a peak of 565 active cases on Feb. 22. (Black Press file image)
Red Deer down to 119 active COVID-19 cases

Province identifies 179 new cases Saturday

Member Terry Parsons’ custom built track vehicle.
Forestburg’s Area 53 Racetrack gears up for action-packed season

Site will also host a portion of the ‘Miles of Mayhem’ event in July

Sabrina Wilde in front of a recently purchased monster truck. Submitted.
Thorsby business women a finalist for 2021 Alberta Women’s Entrepreneurship Award

Sabrina Wilde with Lone Wolf Mechanical is a finalist for the entrepreneurial award.

Grade 12 students at Wetaskiwin Composite High School took place in the annual water fight off school property on June 11, 2021. Shaela Dansereau/ Pipestone Flyer.
Graduating students in Wetaskiwin throw water fight after being told it could result in suspension

Students were told their participation could result in them being barred from graduation ceremonies.

Canadian Prime Minister Justin Trudeau participates in a plenary session at the G7 Summit in Carbis Bay, England on Friday June 11, 2021. THE CANADIAN PRESS/Adrian Wyld
Canada donating 13M surplus COVID-19 vaccine doses to poor countries

Trudeau says the government will pay for 87 million shots to be distributed to poor countries

Indigenous Services Minister Marc Miller is seen during a news conference, Wednesday May 19, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Indigenous child-welfare battle heads to court despite calls for Ottawa to drop cases

Feds are poised to argue against two Canadian Human Rights Tribunal rulings

The Great Ogopogo Bathtub Race has been held in Summerland as a fundraising event. Do you know which Canadian city introduced this sport? (Black Press file photo)
QUIZ: A summer’s day at the water

How much do you know about boats, lakes and water?

Flowers and cards are left at a makeshift memorial at a monument outside the former Kamloops Indian Residential School to honour the 215 children whose remains are believed to have been discovered buried near the city in Kamloops, B.C., on Monday, May 31, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Pick a Sunday:’ Indigenous leaders ask Catholics to stay home, push for apology

Indigenous leaders are calling on Catholics to stand in solidarity with residential school survivors by not attending church services

“They will never be forgotten, every child matters,” says Sioux Valley Chief Jennifer Bone in a video statement June 1. (Screen grab)
104 ‘potential graves’ detected at site of former residential school in Manitoba

Sioux Valley Dakota Nation working to identify, repatriate students buried near former Brandon residential school

Denmark’s Christian Eriksen receives medical attention after collapsing during the Euro 2020 soccer championship group B match between Denmark and Finland at Parken stadium in Copenhagen, Saturday, June 12, 2021. (AP Photo/Martin Meissner, Pool)
Christian Eriksen in stable condition, Euro 2020 match resumes

Eriksen was given chest compressions after collapsing on the field during a European Championship

As stories of the horrors of residential schools circulate after the Tk’emlups te Secwepemc First Nation announced it had located what are believed to be the remains of 215 children, Grand Chief Stewart Phillip of the Union of B.C. Indian Chiefs said he feels a connection with the former students. THE CANADIAN PRESS/Darryl Dyck
2 sides of the same coin: Ex-foster kids identify with residential school survivors

Grand Chief Stewart Phillip says the child welfare system takes Indigenous children from their families

Airport ground crew offload a plane carrying just under 300,000 doses of the single-shot Johnson & Johnson COVID-19 vaccine which is developed by the Janssen Pharmaceutical Companies at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021. THE CANADIAN PRESS/Nathan Denette
1st batch of Johnson & Johnson vaccines won’t be released in Canada over quality concerns

The vaccines were quarantined in April before they were distributed to provinces

Most Read