Over-billing issue leaves reader unhappy

A Pipestone Flyer reader isn't happy about being triple-billed at a major retailer

Dear editor,

On Nov. 20 I went to Leduc Walmart and made some purchases; I’m usually pretty good at watching the till bit it’s not always that easy. This time, I didn’t watch it, so when I received my bill I glanced at it, focusing on the higher ticket items and noticed the error.

I noticed that an item was rung in not just once but three times, twice back to back and then again after three other items were rung in. So then I had to wait at customer service to get it corrected.

When I got home I decided that I should bring this to the attention of the manager of Walmart. On Nov. 23 I called Walmart to speak to a manager; his name was Rick. I explained to him what happened and told him that I didn’t think it was the cashier’s fault. I also told him that I had asked my wife if this has happened before and she replied, yes, more than once. I replied that he has never heard of these types of problems before and also said this is why we give you a receipt.

However, he said that he would like to see the receipt and I said no problem, so I called him back on the 24th and said that I would come in on the 25th and he informed me that it was his day off and he referred me to another manager, Margarete. When I went to Walmart, she was not there so I left my name and number and have not heard back from them.

Rock Lepage, Millet

 

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