Over the past five years, Vivian Saret, manager of the McDonalds in Leduc, has put a lot of time and effort to help make a positive experience for customers and employees. As a result of her loyalty at the Walmart location, McDonalds Canada has recently honoured her with the 2013 Outstanding Manager of the Year National award, which recognizes restaurant managers across Canada for their consistent outstanding performance.
Saret is no stranger to receiving recognition for her hard work. This is the second consecutive year she has received the prestigious award. In fact, over the span of her 13 year career with McDonald’s she has been recognized for many of her contributions as a trainee, crew member and now a restaurant manager.
The commitment to the work that Saret has shown has not gone unnoticed. Leduc Owner Operator, John Underhill says that he is constantly receiving positive feedback on her customer service from guests. "Vivian has always gone above and beyond to provide the highest quality of service that our customers expect from McDonald's."
The customer service industry is a tough business so when a consumer has gone out of their way give your employer positive feedback you know that you have made a difference. However for Saret, her strong abilities don’t stop there, she is also devoted at taking care of the needs of the employees, including developing and training staff. “Vivian is an integral part of the team here in Leduc and this award is extremely well-deserved,” says Underhill.
Devotion to building sales and focusing on customer satisfaction has helped Saret obtain recognition as an essential member of the business. She is also recognized for excelling in equipment maintenance, coordinating local marketing programs and managing local restaurant operations.
Saret loves her job and is humbled with the praise that has been given to her. "It's an honour to be recognized by the company with a national award." She said.
Hard work and dedication is all a part of the job for Saret. "At McDonald's, we put our customers first, and I'm grateful to be recognized for the dedication to our guests that I strive for with my team. I love my job and I'm proud to work for McDonald's and be called a manager of the year."
Ninety per cent of restaurant managers began as entry level crew members with McDonald’s Canada.