The City of Wetaskiwin launched its 2021 Customer Service Survey on whatifwetaskiwin.ca on Friday Aug. 6, 2021 in order to evaluate the city’s quality and delivery of customer service.
This is the second year that the city has conducted a customer service-focused survey.
The results of the 2021 survey will be compared to those of the 2020 Customer Service Report to determine if the city has achieved its goal when it comes to customer service and identifying areas where further improvement is needed.
The results of the 2021 Customer Service Report will be presented to city council on Sept. 27, 2021.
“We know that our relationship with many of you has not been what you expect in the past and we are taking steps to change that. We want you to know we are here to serve you, our citizens, and this survey will show us where we need to do better. Our goal is to provide a customer experience you feel is excellent,” said Sue Howard, City Manager. “Thank you for taking the time to help get us where you want us to be.”
Interested participants have until August 31 to take the survey, and all participants will be entered into a draw for $100 worth of city promotional items. The draw will take place on September 1.