The City of Wetaskiwin is launching two surveys this month, seeking to engage Wetaskiwinites on two important topics – the state of customer service at the City of Wetaskiwin and the City of Wetaskiwin Archives review.
The 2021 Customer Service Survey was launched by the City on Aug. 6 on the whatifwetaskiwin.ca portal to evaluate the quality and delivery of customer service throughout the organization. Interested participants have until Aug. 31 to participate in the survey. Participants will be entered into a draw for $100 worth of City promotional items, to be announced on Sept. 1.
This is the second year that the City has conducted a customer service-focused survey. The results of the 2021 survey will be compared to those of the 2020 Customer Service Report to determine if the City has achieved its goal of providing excellent customer service, while also identifying areas where further improvement is needed. The 2021 Customer Service Report will be presented to council on Sept. 27 and will also be published on the whatifwetaskiwin.ca portal by the end of that month.
“We know that our relationship with many of you has not been what you expect in the past and we are taking steps to change that. We want you to know we are here to serve you, our citizens, and this survey will show us where we need to do better. Our goal is to provide a customer experience you feel is excellent,” said Sue Howard, City Manager. “Thank you for taking the time to help get us where you want us to be.”
The quality of customer service provided by the City can also be used by Administration to determine the state of the City’s organizational culture. While measures have been put in place to help ensure a baseline of great service, City Administration believes excellent customer service is largely achieved through a connective and empowered organizational culture.
Similarly, the Archives survey is part of a review being conducted by the City of Wetaskiwin to examine the portfolio, role, and responsibilities of the Archives while engaging with the community to determine what they would like the future of the Archives to look like. The City is actively looking for community members’ ideas and suggestions to aid in informing the future role the Archives will have in the community. Those interested in completing the survey can do so by visiting the whatifwetaskiwin.ca portal by Aug. 27 and everyone who completes the survey will be entered into a draw to win a $100 gift card to a local business of their choice.
The City of Wetaskiwin Archives collects and cares for the documentary heritage of the City of Wetaskiwin and surrounding areas – collecting items such as photos, family histories, newspapers, records of organizations and businesses, etc.
The Archives stores these records from some of our city’s earliest moments in an environmentally controlled and fire safe vault to ensure we have them for generations to come.
By asking for the participation from the community on both these topics, the City is ensuring Wetaskiwinites have an opportunity for their voices to be heard on issues that impact the future of the municipality.
Please take a few minutes to share your thoughts — and consider completing both surveys to double your chances of winning! Visit whatifwetaskiwin.ca to complete these surveys.