A Bombardier Dash 8 Q400 turboprop operated by WestJet preparing to land at Vancouver International Airport. The airline has announced increased daily service on their Nanaimo-Calgary and Nanaimo-Vancouver routes beginning Aug. 14 and Oct. 28. The additional routes are seasonal and will end in late April. (Nicholas Pescod/NEWS BULLETIN)

Transportation watchdog launches inquiry after WestJet bumps passengers

Airlines have no obligation to pay customers for delays or cancellations considered out of its control

Canada’s transportation watchdog is launching an inquiry into how WestJet Airlines Ltd. handles its passengers during schedule changes after an incident last month saw travellers bumped without compensation.

The Canadian Transportation Agency says the probe into WestJet’s tariff — its contract with customers — follows a complaint after a Canadian couple en route to Italy were bumped from their flight out of Edmonton.

According to media reports, WestJet told the pair they were not entitled to compensation because the incident amounted to a “flight delay” rather than a “denial of boarding.”

ALSO READ: New airline regulations bring compensation for tarmac delays, over-bookings

Under Canada’s passenger bill of rights — partially implemented on July 15, a week before the flight — airlines have no obligation to pay customers for delays or cancellations considered out of its control. Delays within its control many not require compensation until Dec. 15, when the second phase of regulations comes into force.

Passenger rights advocate Gabor Lukacs says the incident underscores loopholes in the new rights regime — maybe more so than WestJet’s tariff — adding that it is unfortunate it took a media report to prompt the inquiry.

The agency says it has directed WestJet to provide information and will decide on next steps after it is received.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

RCMP investigate possible drowning at Pigeon Lake: Man and woman found dead on shore

Bodies recovered from Pigeon Lake’s northeastern shores.

RCMP investigate possible drowning at Pigeon Lake; Man and woman found dead on shore

Bodies recovered from Pigeon Lake’s northeastern shores.

134 new cases of COVID-19 on Friday

First day over 100 cases since July 31

RCMP Major Crimes Unit lay Manslaughter charge against youth

The RCMP Major Crimes Unit have laid a manslaughter charge against a 13-year-old boy from Maskwacis.

City of Wetaskiwin back to zero active cases

The City of Wetaskiwin currently has zero active cases once again.

Collapse of Nunavut ice shelf ‘like losing a good friend:’ glaciologist

The ice shelf on the northwestern edge of Ellesmere Island has shrunk 43 per cent

13-year-old charged in death of boy, 10 in Maskwacis

The RCMP Major Crimes Unit have laid a manslaughter charge against a 13-year-old boy from Maskwacis.

‘Caught up in the frenzy:’ Oilers 50/50 draw breaking ticket sale records

Previous record was held by Toronto Raptors fans when a 50/50 raffle reached $2 million

Alberta jury trials to resume next month at offsite locations due to COVID-19

About 12 locations across Alberta may host the trials in halls, hotels and community centres

Alberta school curriculum to focus on basics, keep out political bias: minister

NDP education critic says the kindergarten to Grade 4 changes should have been implemented a year ago

Statistics Canada says country gained 419,000 jobs in July

National unemployment rate was 10.9 per cent in July, down from the 12.3 per cent recorded in June

Canada plans $3.6 billion in retaliatory tariffs on U.S. in aluminium dispute

The new Canada-United States-Mexico Agreement that replaced NAFTA went into force on July 1

Walmart to make face masks mandatory for customers across Canada

Requirement goes into effect on Wednesday, Aug. 12 across Canada

Most Read